Privacy Policy

Introduction

Isentra (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect
   1. Personal Information We may collect the following categories of personal data:
      • Identification Data
        • Full name
        • Professional title or role
        • Company name (if applicable)
      • Contact Information
        • Email address
        • Telephone number
        • Postal address
      • Digital Interaction Data
        • IP address
        • Browser type and version
        • Device information
        • Browsing behavior on our website
   2. How We Collect Information We collect information through:
      • Website contact forms
      • Email communications
      • Online inquiry submissions
      • Google Analytics tracking
      • Voluntary information shared during interactions with our company
2. Lawful Basis for Processing We process your personal data based on the following lawful bases:
   • Explicit Consent: Where you have provided clear, affirmative consent for specific processing activities
   • Legitimate Interests: When processing is necessary for our legitimate business interests, carefully balanced against your fundamental rights and freedoms
   • Contractual Necessity: When processing is required to fulfill a contractual obligation
   • Legal Obligation: When we are required to process data to comply with legal requirements
3. Purposes of Data Processing We use your personal information for:
   • Responding to inquiries and service requests
   • Providing and improving our services
   • Marketing communications (with explicit consent)
   • Website performance analysis
   • Maintaining client relationships
   • Compliance with legal and regulatory requirements
4. Data Retention We retain personal data only for as long as necessary:
   • Inquiry-related data: Up to 2 years after last contact
   • Marketing consent data: Until consent is withdrawn
   • Legal and financial records: As required by UK law (typically 6-7 years)
5. Third-Party Data Sharing
   1. Service Providers We may share data with:
      • Cloud hosting providers
      • Customer relationship management (CRM) platforms
      • Analytics services (Google Analytics)
      • Professional advisors (legal, accounting)
   2. Sharing Principles
      • We share data only with GDPR-compliant providers
      • We use strict contractual safeguards
      • We limit shared data to the minimum necessary
      • We do not sell personal data to third parties
6. International Data Transfers
   • Data transfers outside the UK follow UK GDPR requirements
   • We ensure appropriate safeguards are in place
   • We conduct risk assessments for international transfers
   • We use standard contractual clauses where necessary
7. Your Data Protection Rights Under UK GDPR, you have the following rights:
   • Right to Access: Request a copy of your personal data
   • Right to Rectification: Correct inaccurate or incomplete data
   • Right to Erasure: Request deletion of your personal data
   • Right to Restrict Processing: Limit how we use your data
   • Right to Data Portability: Receive data in a structured, machine-readable format
   • Right to Object: Object to processing of your data
   • Right to Withdraw Consent: Remove consent for specific processing activities
   1. Exercising Your Rights To exercise these rights, contact us at:
      • Email: team@isentra.net
      • Postal Address: Isentra Head Office, Berry Wy, Euxton, Chorley PR7 6DW
      You may also lodge a complaint with the Information Commissioner’s Office (ICO) if unsatisfied with our response.
8. Cookies and Tracking Technologies
   1. Cookie Types
      • Necessary cookies
      • Analytical cookies
      • Functional cookies
   2. Cookie Management
      • Users can manage cookie preferences through browser settings
      • Detailed cookie information available in our separate Cookie Policy
      • Google Analytics cookies covered by their privacy policy
9. Data Security Measures
   • Encrypted data storage
   • Access controls and authentication
   • Regular security audits
   • Staff training on data protection
   • Secure cloud storage solutions
10. Children’s Privacy
    • Our services are not targeted at children under 13
    • We do not knowingly collect data from children
    • Parents/guardians can request data deletion
11. Automated Decision-Making We do not currently use automated decision-making processes that significantly affect individual rights.
12. Policy Updates
    • We may update this policy periodically
    • Significant changes will be communicated via:
      • Website notification
      • Direct email communication
    • Users encouraged to review the policy regularly
13. Contact Information Data Protection Contact:
    • Email: team@isentra.net
    • Postal Address: isentra Ltd Chatsworth House, Ackhurst Business Park, Foxhole Road, Chorley PR7 1NY
    • Phone: 03303 555 744
    Regulatory Body: Information Commissioner’s Office Wycliffe House, Water Lane Wilmslow, Cheshire SK9 5AF

Last Updated: 28th March 2025